Privacy Statement
Last Updated: March 26, 2024
This Privacy Statement explains how Needs Village LLC. and its affiliates (“Needs Village, “we,” or “us”) collect, use, and disclose your personal information to provide our services to you (“Services”). This Privacy Statement applies to personal information we collect when you use any of our Services—including our website, mobile applications, and related services—that help families connect with trusted special needs care professionals and resources, or when you otherwise interact with us.
California and other U.S. consumers can find specific disclosures, including “Notice at Collection” details, here. Individuals in Washington and Nevada should also refer to our Consumer Data Privacy Policy.
Please note that certain affiliates may have separate privacy statements. Our corporate affiliates and any separate privacy statements are listed [here].
Table of Contents
How Do We Collect Your Information?
How Do We Use Your Information?
How Do We Disclose Your Information?
Information Security
Information Retention
Your Choices | Privacy Management Center
UK and European Economic Area Data Protection Rights
California and U.S. State Privacy Rights & Notices (Do Not Sell or Share)
Changes to this Privacy Statement
Contact Us
How Do We Collect Your Information?
The information we collect varies based on how you interact with us, which Services you use, and the choices you make. We collect and process information about you with your consent and/or as necessary to provide our products and services, operate our business, meet our legal obligations, protect the security of our systems and users, or fulfill other legitimate interests.
We collect information about you in several ways when you use our Services, including information you provide directly, information collected automatically, information obtained from third-party sources, and data we infer or generate from other information. We may also share information with, and receive information from, our affiliates for the purposes described in this Privacy Statement.
The table below sets forth how we may collect your personal information.
| Category of Personal Data |
Information You Provide to Us |
| Account Information When you create or update your account or profile, or list your special needs care services through the Needs Village Service, you may provide personal information such as your name, email address, postal address, phone number, date of birth, relevant care details, availability, and any other information you choose to share. |
| Content and Files We collect any files or content you upload, including profile photos, documents, videos, and other files related to your care or service offerings, as well as the content of any reviews or communications with us. |
| Payment & Tax Information If you make purchases or receive payments through our platform, we collect payment details (e.g., transaction amounts, dates, and payment card information). For service providers, this may also include disbursement information and, where applicable, your tax identification number. Payment transactions are processed securely by our third-party payment processors. |
| Sensitive Personal Information For service providers, we may collect sensitive information required for identity verification or background checks. This could include government-issued identification details or other data necessary for secure onboarding and payment setup. Additionally, we may collect the following for all users:
|
| Other Information This includes any additional personal information you choose to provide, such as responses to surveys, job applications, or communications with our support team. |
Information Collected Automatically When You Use the Services |
| Identifiers and Device Information We log details such as your browser type, access times, pages viewed, IP address, device identifiers, device type, operating system, and other technical information. Our websites and mobile services may store and retrieve cookie identifiers, mobile IDs, and similar data as detailed in our Cookie Policy. |
| Usage Information We record information about your interactions with our Services, such as the websites you visit before arriving at our site, pages viewed, and the duration of your visit. |
| Location Information Based on your device settings, we may collect geolocation data, including precise location data derived from your device. |
| Cookie Information We utilize cookies, web beacons, and similar technologies to enhance your experience and gather usage data. For more details and to manage your preferences, please refer to our Cookie Policy. |
| Inferences We may use automated methods to combine information and generate insights about your preferences or characteristics. |
Information We Collect from Third Parties |
| Social Media and Integrated Services Information If you register or log in using a third-party service (such as social media), we may receive information (like your name or contact details) as permitted by that service’s authorization process. |
| Service Provider Information We may receive data from third parties associated with the special needs care services offered on our platform. For example, companies that help determine your location based on your device’s IP address may share that information with us. |
| Other Third-Party Information This includes data received from affiliates, data brokers, partners, or public sources that help enhance our services or marketing efforts. |
California and Other US-State Privacy Rights
If you wish to exercise your privacy rights under applicable U.S. state laws or challenge any decision made by Needs Village regarding your data privacy, please visit our Privacy Management Center or contact us using the information provided on our website. We may need to verify your identity in accordance with legal requirements before processing your request.
The remainder of this Privacy Statement details how we use, disclose, secure, and retain your information; the choices you have regarding our use of your information; your rights under UK and EEA data protection laws; and how to contact us with any questions or concerns. For full details, please refer to the complete Privacy Statement on our website.